Submit a request

Please provide us with your dialing code:

e.g. 0044 / 0034 / 0027 / 0001

Please provide us with your contact number:

Eg. 00441483802408

Lead Passenger Name

Lead Passenger Surname

Client type

How do you book with us?

Hoppa booking ID (e.g. K1234567)

Ride Provider Email Address:

Complaint:

Complaint Reason

What vehicle type was booked?

Specify the reason:

How long was the journey?

hh:mm

Complaint timeline since logged

How long was the delay?

What time was the pick-up?

hh:mm

What time was the drop-off?

hh:mm

Please select one of the possible reasons that could have caused this:

What time was the pick-up?

hh:mm

Was contact made with one of our agents via WhatsApp or WebChat?

Was the Joining Instructions followed as stated on the e-Ticket?

Were calls made to the local ride provider?

Was there a conversation with the local ride provider?

Were there at least two attempts to contact the local ride provider?

Is there any proof / evidence?

Are there any additional costs to claim?

Which journey was affected?